1. How much is the order value for free shipping?
Answer: The order value for free shipping is €50

2. How long does paid shipping take?
Answer: Paid shipping usually takes 5 days.

3. Which payment methods do you accept?
Answer: We accept common payment methods such as credit cards, Paypal.

4.Can I return my order?
Answer: Yes, you can return your order within 48 hours. Please see our returns policy for more information.

5.Is there a way to track shipping?
Answer: Yes, you will receive a tracking number that you can use to track the status of your order.

6. What happens if my order arrives damaged?
Answer: If your order arrives damaged, please contact us immediately. We will find a solution to fix the problem.

7.Is there a way to expedite shipping?
Answer: Yes, you can choose fast paid shipping to receive your order faster.

Welcome to Fila Dora! With us you have the choice: Get free shipping (8-10 days) for orders over €50. This means that you can have your favorite products delivered to your home at no additional cost. And for those who are in a hurry, we also offer a paid shipping method of 5 days. This means you can have your order in your hands even faster. We want to make sure you have the best possible experience with us, tailored to your needs.
So, what are you waiting for?
Browse our range now and let yourself be inspired by great products!

1. How long do I have to make a return?
Answer: You have 14 days from receipt of the goods to make a return.

2. How can I initiate a return?
Answer: To initiate a return, please contact our customer service. They will explain all further steps to him.

3. Who bears the return shipping costs?
Answer: We will cover the return shipping costs if the item is faulty. For other reasons for return, shipping costs may apply.

4. How long does it take to receive a refund?
Answer: After we receive your return, we will process it as quickly as possible. The refund will be refunded to the original method of payment within 3 business days.